UAE Exchange Customer Support

FAQ

Online Money Transfer

What is online money transfer?
Ans:Sending money through an online money transfer portal is “online money transfer”. Money2anywhere.com is UAE Exchange’s online money transfer website, through which you can sit at the comfort of your home or office and send money securely to your loved ones. Log on to money2anywhere.com for more details.

How do I transfer money online?
Ans:Log on to money2anywhere.com and register yourself, and we shall guide you from thereon.

How fast will my money be transferred through online money transfer?
Ans:Logon to money2anywhere.com for more details.

Instant Money Transfer

Logon to http://www.xpressmoney.com/gl/me/meen/send-receive/faqs.html for more details on Instant Money Transfer.

Bank Transfer

What is bank transfer?
Ans:Crediting money to your bank account back in your home country is bank transfer. We have tied up with over 150 banks for your added convenience. FLASHremit is our bank transfer service through which you can credit money to your beneficiary’s bank account real time.

Which banks have tied up with UAE Exchange?
Ans:Please contact your nearest branch, or contact our customer care for more details.

Which mode of Money transfer is better for me?
Ans:Depending on the time, your location and the receiver’s location, the mode of money transfer differs. Check our blog article on the same for more details.

General

How can I locate the nearest branch?
Ans:Check out our branch locator

I have some concerns over a transaction, whom can I contact?
Ans:Please send us the details of your transaction to (customer.service@au.money2anywhere.com, customer.care@au.uaeexchange.com) or call us on (1800060595)

How can I know the status of my transaction?
Ans:If it is money2anywhere.com, please refer to http://money2anywhere.com/faq.html

If it is instant money transfer and bank transfer – you will receive the status of your transaction to your registered mobile number.

What is transaction fee?
Ans:Transaction fee is the commission we charge for offering our services to you. It is usually a percentage of the money that you send. Contact our staff at the counter for more details on the transaction fee.

How can I calculate the transaction fee?
Ans:Contact our staff at the counter for more details or call our customer care.

What is an exchange rate?
Ans:Different countries have their own currency. In any money transfer or foreign exchange transaction, there is a domestic currency and a foreign currency which will have different values. The difference between these two rates will have an impact on the money you send or receive.

Where do I find the exchange rates?
Ans:Please check our exchange rate calculator.

14. Are the exchange rates the same every day?
Ans:No the exchange rates are dynamic.

What is Cash Passport?
Ans:Cash Passport is a prepaid travel card which is ideal for anyone, who is travelling abroad, either for business or for leisure. Anyone can purchase a gocash card, by registering with UAE Exchange.

Where all can I use the travel card?
Ans:The card can be used to shop online, withdraw money from ATMs and be used at MasterCard powered POS machines.

How many currencies support the cash passport?
Ans:Cash Passport is available in 9 currencies. AUD – Australian Dollar

  • USD – US Dollar
  • EUR – Euro
  • GBP – British Pound
  • NZD – New Zealand Dollar
  • HKD – Hong Kong Dollar
  • SGD – Singapore Dollar
  • JPY – Japanese Yen
  • CAD – Canadian Dollar

What if my cash passport is lost or stolen?
Ans:If your gocash card is stolen / lost / damaged, please report it immediately, by calling our customer care center. On successful identification, the service center will block your card. To continue using the gocash card services, please request for a replacement card and activate the same.

What is procedure to obtain a travel card?
Ans:Kindly contact your nearest UAE Exchange branch.

Email Us
Ans:Please feel free to write to us, and our customer service team will address your query at the earliest. Mail us your queries, concerns and feedback to customer.care@au.uaeexchange.com

For all your queries, please fill in the form below and we will get in touch with you

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