Penchant for customer service earns UAE Exchange yet another feather in its colourful cap


UAE Exchange accredited with TISSE 2012 certification by The International Customer Service Institute (TICSI), United Kingdom. UAE Exchange is the first remittance brand in the Middle East to attain the ‘International Benchmark’ excellence level in TISSE 2012.

Mr. Varghese Mathew, Country Head – UAE Exchange, UAE, receiving the TISSE Certification for 2012 from Mr.Ahmad Alkhatib, General Manager – BSI, in the presence of Mr. Robert Keay – MD- Ethos Consultancy & Co-founder of TICSI (extreme left)

 

The quest for excellence has helped UAE Exchange, the leading global remittance and foreign exchange brand, to be TISSE 2012 certified. This quest enables one to realise the core strength and is the driving force for all activities and operations, which result in greater performance and inspire various key areas that define the success of an organisation. The International Customer Service Institute (TICSI), United Kingdom, accredits this certification to enable organisations to focus their attention on the delivery of excellence in service quality. The certification ceremony was held on 7th February, 2013 in Dubai, where the Country Head Quarters of UAE Exchange is situated.

Mr. Varghese Mathew, Country Head, UAE Exchange – UAE, said, “We have always exhibited the penchant for quality in delivering our products and services to the end customer. This aim has made us evolve from a one shop in 1980 to over 660 offices across 30 countries. Quality is the driving force in our journey to customer delight. This incessant quality service has earned UAE Exchange the TISSE certification. We thank the prestigious TICSI body for recognising and appreciating our efforts. Such recognitions motivate us to achieve more.”

The International Customer Service Institute (TICSI) is an independent organisation enabling the recognition and sharing of global best practice in customer service excellence. TICSI is the custodian of The International Standard for Service Excellence (TISSE), the first global standard for customer service in the world. The International Customer Service Standard is a generic standard that assists organisations to manage and continuously improve on service quality. TICSI offers independent third-party assessment by the world’s leading certification body, British Standards Institution (BSI). TICSI aims to inspire the achievement of the highest standards of professionalism in all aspects of service quality in every international market.

Customer has always been the nucleus of every activity that UAE Exchange has indulged in, and it is this fervour, which has brought the organisation many awards including the Banker Middle East Product Award, Dubai Quality Award, Sheikh Khalifa Excellence Award, Sheikh Mohammed bin Rashid

Al Maktoum Business Award, Dubai Human Development Appreciation Programme, Best Partner by Emirates National Development Programme, UAE Emiratisation Award, Deutsche Bank STP Excellence Award, Customer Service Week Star Award for 2010, 2011 and 2012, ISO 9001 and 14001 certification, while being voted Superbrand from 2009 to 2012, consecutively.

Known for its excellent customer service and widest global network among remittance brands, UAE Exchange has over 660 branches in 30 countries across five continents, serving over 4 million customers. Strong correspondent relationship with over 150 global banks further adds to the might.

In the UAE, the global money transferrer has over 120 branches, of which 14 are in Dubai Metro network. UAE Exchange is the first remittance brand to establish itself in this railway network. Customers can walk in to the nearest branch to address their multiple financial requirements viz. money transfers, currency exchange, bill payments, salary collection, travel cards and more, under one roof. Its penchant for quality has won UAE Exchange the trust of customers, partners and regulators alike, earning the acclaim of the World’s Trusted Money Transferrer.