UAE Exchange Customer Support

FAQ

Online Money Transfer

What is bank transfer?
Ans: Sending money through an online money transfer portal is “online money transfer”. Money2anywhere.com is UAE Exchange’s online money transfer website, through which you can sit at the comfort of your home or office and send money securely to your loved ones. Log on to money2anywhere.com for more details

How do I transfer money online?
Ans: Log on to money2anywhere.com and register yourself, and we shall guide you from thereon.

How fast will my money be transferred through online money transfer?
Ans: Logon to money2anywhere.com for more details.

Instant Money Transfer?
Logon to http://www.xpressmoney.com/gl/me/meen/send-receive/faqs.html for more details on Instant Money Transfer.

Bank Transfer

What is bank transfer?
Ans: Crediting money to your bank account back in your home country is bank transfer. We have tied up with over 150 banks for your added convenience. FLASHremit is our bank transfer service through which you can credit money to your beneficiary’s bank account real time

Which banks have tied up with UAE Exchange?
Ans: L5. Which banks have tied up with UAE Exchange.

Which mode of Money transfer is better for me?
Ans: Depending on the time, your location and the receiver’s location, the mode of money transfer differs. Check our blog article on the same for more details.

How can I locate the nearest branch?
Ans: Check out our branch locator

I have some concerns over a transaction, whom can I contact?
Ans: Please send us the details of your transaction to (customercare.uganda@ug.uaeexchange.com) or call us on (+256-414232952)

How can I know the status of my transaction?
Ans: If it is money2anywhere.com, please refer to FAQ
If it is instant money transfer and bank transfer – you will receive the status of your transaction to your registered mobile number.

What is transaction fee?
Ans: Transaction fee is the commission we charge for offering our services to you. It is usually a percentage of the money that you send. Contact our staff at the counter for more details on the transaction fee.

How can I calculate the transaction fee?
Ans: Contact our staff at the counter for more details or call our customer care.

What is an exchange rate?
Ans: Different countries have their own currency. In any money transfer or foreign exchange transaction, there is a domestic currency and a foreign currency which will have different values. The difference between these two rates will have an impact on the money you send or receive.

Where do I find the exchange rates?
Ans: Please check our exchange rate calculator.

Are the exchange rates the same every day?
Ans: No the exchange rates are dynamic.

For all your queries, please fill in the form below and we will get in touch with you

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