Customer Service Week (CSW) commemorates customer service excellence. UAE Exchange, the leading global remittance, Foreign Exchange and payment solutions brand, recently announced its celebration of Customer Service Week throughout its operations in 31 countries across 5 continents.
In the Gulf Cooperation Council (GCC) countries of Oman, Qatar and the United Arab Emirates, it was celebrated from 9th to 13th October and from 10th to 14th October in Africa, America, Asia-Pacific, Europe and other Middle Eastern countries. In Bahrain, it is being organised from 17th to 22nd October 2016.
“The Customer is the nucleus of every activity of ours. A key driver for superior customer experience is perfect customer service. We understand that empowered and dedicated professionals only can ensure that. Hence, we reinforce our culture of customer-centricity by making sure that our customer-facing employees are well trained and empowered to bring maximum delight to customers. Customer Service Week is our way of celebrating the culture of service in customer care and how our every step is towards enhancing customer experience further,” said Promoth Manghat, Chief Executive Officer, UAE Exchange Group.
Customer Service Week is the opportunity to celebrate service to customers. It also reminds the organisation to enhance its employees’ service capabilities, infrastructure and skills to ensure customer experience is at its best always. Towards which the organisation might have to train, boost and encourage a customer-first mindset through the line of operations. It raises awareness about creating exceptional customer experiences and on cross-functional collaboration that are recipes for sustainability and success.
At UAE Exchange, the focus is on customer convenience and service excellence, which is why every product, service, process and latest technology is engineered in that direction. The brand invests in training, appreciating and motivating its employees regularly to ensure continuous excellence in customer service. UAE Exchange also uses this opportunity to recognise those executives, who have attempted to achieve excellence in customer care and set new standards.