This global contact centre opens up a new channel for customers, worldwide, to get in touch with their favourite money remittance and Foreign Exchange brand. Spread out in 15000 sq. ft., the centre can house 300 professionals, who will address customer queries, round the clock.
Customers can now get in touch with their favourite global money transferrer, UAE Exchange, through its state-of-the-art customer care centre, Nivid. Customers from across the world can call Nivid, round the clock, to address their queries. This world class global contact centre was inaugurated in Ernakulam, Kerala, India, on Sunday, 9th September, 2012 by Mr. Y Sudhir Kumar Shetty, COO - Global Operations, UAE Exchange. Functioning at the core of IT activity in God’s Own Country, Kerala, the centre is set in 15,000 sq. ft. From this state-of-the-art space, 300 professionals can address the queries for millions of customers from across the world, at any point in time.
“We are now just a phone call away for our customers, no matter where they are on the face of the earth. Our technology and customer service teams are incessantly striving to offer better service to our customers. This contact centre is the result of their committed efforts. This one step will be a giant leap in our journey to achieve excellence in customer service. We dedicate this global contact centre to the service of our customers, worldwide.”, said Mr. Y. Sudhir Kumar Shetty.
“UAE Exchange has always pioneered to bring the best for its customers, be it in technology, products or customer service. This world class global contact centre is a perfect combination of our technological brilliance and commitment to customer service. Our hand-picked customer care professionals will ensure that each query of every customer is addressed to his utmost satisfaction. We also plan to commission similar set-up in Chennai, India and Manila, Philippines.”, said Mr. Promoth Manghat, Vice President – Global Operations, UAE Exchange.
“India has matured as a techno-savvy nation and its talent is known for their commitment to service. So it makes perfect sense to base a state-of-the-art tele-customer care centre in the sub-continent. This facility will ensure that the customers get a hassle-free solution to all their issues at the least turnaround time in the most professional manner. UAE Exchange, true to its tradition, will ensure that it will not only be the first to bring the best to its customers, but also be the most consistent in doing so.”, said Mr. George V Antony, Country Head – India Operations of UAE Exchange.
The global money transferrer is known for its ardent customer service and trustworthiness. Currently it is active in 30 countries with over 600 branches, which is the world’s largest network among remittance brands. Its strong correspondent banking relationship with over 150 global banks adds to the might. UAE Exchange serves over 3.5 million customers and their dear ones worldwide. The new global contact centre is its dedication to these customers for bestowing their trust on the brand.
The inaugural function, attended by senior officials of UAE Exchange, special invitees and the Media, was followed by lending financial aid to needy students and patients. Saplings were also planted as part of the brand’s commitment to the cause of the environment.