Manama, Bahrain, 05 November 2017: The Shared Services Centre (SSC) of UAE Exchange, the leading global Money Transfer, Foreign Exchange and payment solutions brand, was presented with the ‘Excellence in Implementation’ Award at the 5th Middle East Annual Shared Services and Outsourcing Networks (SSON) and Awards.
Held at Art Rotana Hotel & Resort in Bahrain, the award was bestowed to the brand for demonstrating significant business planning and flawless execution of Shared Services, the ability to showcase improved business operations and cost efficiency.
“We are truly honoured to receive the Excellence in Implementation Award. It is an acknowledgement of our continued efforts towards service excellence and going that extra mile for our customers and clients to provide them with a range of solutions. We thank the jury members, the organisers and our clients for the trust they have bestowed on us,” said Pradeep Kumar, Deputy CEO & CFO, UAE Exchange.
Sudheer Neelakandan, Associate Vice President, Shared Services, UAE, receiving the ‘Excellence in Implementation’ Award at the 5th Middle East Annual Shared Services and Outsourcing Networks (SSON) and Awards.
Conceptualised in 2012, the vision of SSC is “to manage the services independently like an established business support entity that can provide flexibility and scalability to accommodate more businesses from the current state”. The unit accentuates on operating efficiency and incorporating a tailor-made approach in the Service Levels offered.
For SSC, it is imperative that it ensures sustainability, increased agility and business growth when it comes to efficiency in business operations and not limit itself to savings cost. It has been nurturing in-house talent and building multi-functional subject matter experts who serve clients and their customers across the world. This is being done through the offshore shared services team involving functions like Technology, Compliance, Call Centre, Transaction Processing, Audit & Risk, Brand Management, Financial Analytics, Financial Transaction Processing, Legal, Public Relations & Communications, Business Compliance and Pricing.
At present, the SSC team at UAE Exchange comprises of more than 800 members and is majorly spread across Abu Dhabi (UAE), Cochin, Chennai & Mumbai (India) and Manila (Philippines).